FAQs

FAQs

We dispatch every Mon-Fri after your payment is received

  • Vic Metro = 1-2 Business Day
  • Vic Country, NSW & SA  = 2-3 business days
  • ACT, QLD & TAS = 3-4 business days
  • WA, NT = 5-7 Business Days

Unfortnately our courier drivers don’t delivery to theses addresses, please supply an alternative address at checkout.

  • Paypal: Is a direct payment method which is cleared straight away
  • Credit Credit: Is a direct payment method which is cleared straight away
  • Bank Deposit: Can take up 3 business days to clear depending on which bank your with. (Jenjo Games is with the Commonwealth Bank)
  • Paypal eCheque: Can take upto 2-5 business days to clear.
  • Telephone Orders: Are accepted, please have credit card details ready.
  • Cash on Pickup: Is welcomed.

Jenjo Games currently only ships Australia & New Zealand Wide. For other international quotes please email us on jenjogames@gmail.com.

Accessories & Packs are NOT eligible for any discounts.

Products must be returned in the original packaging and the item must be returned to the warehouse in full.

All returns must be returned within 30 days of dispatch date.

For any Returns enquires please contact us via Email.

Any orders that are change of mind will need to be returned to our warehouse with the original package and have all contents included. Once the item has been returned and checked you will be refunded the cost of the item only. Any return shipping must be covered by the customer.

Any changes need to be done immediately.

Please call 0399454160 for any changes during business hours.

For any orders placed over the weekend please email us on jenjogames@gmail.com.

Once the item has been dispatched we cannot change the order. Any redirection fees will need to be paid for by the customer.

Any items received that are defective please email jenjogames.com.au. Please include photos of the defect and your original order number.  Our staff will be in touch within 24 business hours.

Our address is 5 Plover Drive Altona North 3025.

We are located in Miller Junction off Millers road Altona North Victoria. Please click here to be directed to a Map.

For any wholesale queries please contact us via email with your Business info and your questions.

Once your order has been processed you will receive an email with your tracking details and the site in which you can track your order.

For any clear indication on the whereabouts of your order please track the item on the indicated website.

If the item has not been received after 10 business of the expected date please contact us and we will launch an investigation with the courier company.

Please include your order number and tracking number when emailing us to ensure a quick and easy process.

You can also contact the courier direct.