FAQs

FAQs

COVID 19

With State 4 Restrictions announced in Victoria we are lucky enough to be operating as normal in regards to fulfilling orders.

Orders will still be processed and dispatched within 1 business day.

All Pickups will be contactless. With Pick up orders you will be asked to text or call a specific number on arrival and open the boot of your car. Someone will pack the items for you.

In regards to our shop front we will be closed for 6 weeks due to the new restrictions.

We will still be available for contact via phone and email.

We dispatch every Mon-Fri after your payment is received

  • Vic Metro = 1-2 Business Day
  • Vic Country, NSW & SA  = 2-3 business days
  • ACT, QLD & TAS = 3-4 business days
  • WA, NT = 5-7 Business Days

Unfortnately our courier drivers don’t delivery to theses addresses, please supply an alternative address at checkout.

  • Paypal: Is a direct payment method which is cleared straight away
  • Credit Credit Via Paypal: Is a direct payment method which is cleared straight away
  • Bank Deposit: Can take up 3 business days to clear depending on which bank your with. (Jenjo Games is with the Commonwealth Bank)
  • Paypal eCheque: Can take upto 2-5 business days to clear.
  • Telephone Orders: Are accepted, please have credit card details ready.
  • Cash on Pickup: Is welcomed.

Any Custom Clearance Fees for receiving your products into your country must paid via the customer

Accessories & Packs are NOT eligible for any discounts.