Jenjoes.com will refund any purchase in full if a refund request is received by us before your order has been shipped. In the event that your order has already been shipped at the time we receive your refund request, part-refund is available provided that you return the item to our warehouse at 5 Plover dr, North Altona, Victoria, Australia 3182 and the item we receive has not been used or damaged. Your refund will be the purchase price of the returned item less the cost we incurred in delivering your order to you.
Items purchased from Jenjoes.com are warranted for 30 days from the date of purchase against manufacturing defects or damage caused during delivery. As normal Jenjo and other play involves impact between the pieces, minor dents or wear and tear can be expected from normal use. These should not affect the ongoing playability of your Jenjo and other game set. Normal wear and tear or damage caused by mis-use is not covered by this policy. During the warranty period, Jenjoes.com will replace any pieces of your game set that are deemed by us to have manufacturing defects or to have been delivered in unacceptable condition due to transit damage. In this case, Jenjoes.com will cover the costs of replacing your defective or damaged pieces including delivery charges within Australia.
To make a refund or return inquiry, please email us promptly at firstname.lastname@example.org.